Superfast Ferries
Superfast Ferries welcomes you on board for an unforgettable travelling experience.
We, at Superfast, have one goal: to offer you services that exceed your expectations. We aim to offer what we call the Superfast Experience: a well thought, standardized quality service which our customers can enjoy the same way throughout our modern fleet. Α service that ensures good value for your money.
The Superfast vision began to materialize in 1995 with the deployment of the first pair of pioneering German-built car passenger ferries on the Patras-Ancona route reducing travelling time from 36 to 20 hours and setting new standards in maritime transport between Greece and Italy.
Superfast Ferries offers (jointly with ANEK LINES) daily connections from the Greek ports of Patras and Igoumenitsa to the Italian ports of Ancona, Bari and Venice. During the summer period, Superfast Ferries also offers connections from Bari and Ancona (Italy) to the Greek island of Corfu.
On board Superfast Ferries state-of-the-art vessels, the passenger re-discovers the pleasure of travelling by sea along with all those details that can make a trip an unforgettable experience. Enjoy the fresh air on decks and discover the great choices we offer you in order to entertain yourself or, just stretch out: Swimming pool*, Casino, Disco*, indoor and opendeck* Bars, A la Carte* Self Service restaurants, Shops, children TV room*. Various facilities such as ATM, payphone, wi-fi internet access, guarantee that your trip will be as pleasant as possible.
Superfast Ferries vessels are certified under the International Safety Management Code (ISM), related to the provisions of SOLAS for the protection of human life at sea, and the Quality Management System ISO 9001:2000. Auditing and certification as per ISO 9001:2000 was carried out by ABS Quality Evaluations, a highly respectable organization and member of the international American Bureau of Shipping Group (ABS).
Certification under ISO 9001:2000 constitutes recognition of the high level of services offered by our Group. In addition Superfast Ferries are certified under the Environmental Management System ISO 14001:2004 by ABS Quality Evaluations and under ISO 22000 the new international standard for HACCP (food and beverage hygiene system).
Superfast Ferries is a 100% subsidiary of Attica Group www.attica-group.com which is listed on the Athens Exchange and is the parent company of Superfast Ferries and Blue Star Ferries.
General Terms & Conditions
Passengers, their luggage and accompanied vehicles are carried subject to the International Treaties and Conventions, the Greek Private Maritime Code and the general conditions of carriage of the Superfast Ferries, Blue Star Ferries or Anek Lines Vessels (hereinafter the “Vessel/Vessels”) as these conditions (collectively referred to as “General Terms and Conditions”) were determined by the Managers of the Vessels acting on behalf of the Ship Owners of the Vessels (hereinafter the Managers and the Ship Owners together referred to as “the Company”). These General Terms and Conditions include exclusions and limitations of carriers’ liability for death, illness or for damage to or loss of vehicles and luggage or for delay or deviation. Copies of the General Terms and Conditions of carriage of the Company are available upon request.
TIMETABLES – FARES
Fares and timetables listed in this catalogue are based on conditions existing at the time of print. If any conditions should change after the time of print, the Company reserves the right to make changes to the timetable, the fares and the routes or to refrain from contractual obligations without prior notice. The Company however is not liable for any damages resulting thereof. The aforementioned conditions include any kind of unforeseeable circumstances like an increase in fuel prices or currency fluctuation. In the unlikely event that contractual obligations may not be fulfilled, the customer is entitled to a full refund of payments made. The Company cannot be held liable for any delays caused by third parties, port authorities, or extreme and unusual weather conditions. Schedules are subject to change without prior notice.
RESERVATION REQUIREMENTS
In compliance with international SOLAS regulations and EU Law (Council Directive 98/41/EC of 18 June 1998) passengers are required to supply the following information during reservation: Name and Surname, Gender, Nationality, Date of birth, Contact phone number, Type and registration number of vehicle (if applicable).
Passengers from non-European Union (and non-Schengen) countries are required to supply the following additional information: Passport number and expiry date, Visa expiry date (if required).
TICKET VALIDITY
Tickets are valid for one year from the date of issuance except for tickets that have restricted validity. A ticket is not transferable unless otherwise provided by law. The person allowed to travel is the person named on the ticket (passage contract). The Company reserves the right to request passengers to present valid identification documents before travelling and will not be held liable if a passenger -other than the person entitled to travel under a ticket- who has presented identification documents to the Company -corresponding to the passenger named on the ticket has travelled and/or has been reimbursed.
EXCHANGE RATE
The fares of tickets purchased in other countries or onboard may differ due to fluctuations in the exchange rate.
CANCELLATIONS – REFUNDS
Cancellations can be made at the Travel Agency, Port Agency, Premium Sales Agent or at the offices of the Company where reservation and payment were made. Depending on the time of cancellation the following amounts are refunded (special offers excluded):
- A 100% refund, up to 22 days prior to departure.
- A 80% refund, from 21 days up to 8 days prior to departure.
- A 50% refund, from 7 days to 24 hours prior to departure.
The Company has no obligation to refund in case of cancellations made less than 24 hours prior to ship’s departure or if the passenger does not report at check-in. - Tickets can be converted to OPEN date tickets or to another departure date. If these tickets are cancelled, the date the tickets have been converted to open date or to another departure date is considered as the date of cancellation and the refund is calculated in relation to the original travel date. OPEN return date tickets, originally issued as open, not converted to open, are refunded, if cancelled, with a 100% refund (the open return crossing).
- In the event of a partial cancellation of a round trip of which one crossing has been completed, the passenger will be refunded as above (based on the time of cancellation) for the crossing that is not completed.
- In the event of a whole cancellation of a round trip, the passenger will be refunded as above (based on the time of cancellation).
A request for refund must be made in writing. Cancellations and refunds can only be settled through the Travel Agency, Premium Sales Agent or offices of the Company, where tickets were issued. Port Agencies may cancel a ticket once check-in has been finalized but cannot refund money. The Company is entitled to retain the total value of ticket if the passenger interrupts his voyage at an intermediate port, unless the interruption is due to illness, accident or force majeure.
OPEN RETURN
Open tickets are valid for one year from the date of issue (not print). Passengers with an open return ticket must reserve their return journey well in advance through the Travel Agency, Premium Sales Agent, Port Agent or the offices of the Company, where reservation and payment were made. Open Return fares are always calculated on the basis of the low season fare. In the event that a passenger travels in shoulder or high season or during a period in which a new tariff is in force, then the difference between the current and the pre-paid fare has to be paid by the passenger. The Company cannot always secure the reservation of the passengers on their desired travel dates or accommodation type. Alternative travel dates or accommodation types may be offered.
LOST TICKETS
In case of a lost ticket the passenger must immediately notify the issuing Travel Agent, Premium Sales Agent, Port Agent or the Company. The reprinted ticket can only be picked up by the travelling passenger with valid identification at the port of departure.
Note: At check-in, all passengers must provide a valid identification card or passport.
DISCOUNTS
Valid proof may be required by the Company for discounted fares e.g.: a) infants, b) children, c) senior citizens, d) students, e) youths f) members of automobile associations & camping clubs g) Aneksmart or Seasmiles loyalty club members. Discounts should be claimed upon reservation. After the voyage, no fare may be refunded.
UNACCOMPANIED CHILDREN
The Company does not accept reservations for children under 15-years of age who are not accompanied by adults. Reservations for young people between 15 to 18-years of age can be accepted upon specific written permission by the parent or legal guardian for the unaccompanied voyage. Appropriate forms are available at the offices of the Company (customer service, tel.: +30 210 89 19 010, e-mail: cs.adriatic@superfast.com for Superfast Ferries vessels and tel.: +30 210 41 97 470, e-mail: customerservice@anek.grfor Anek Lines vessels).
DISABLED PASSENGERS
On board our Vessels there are specially designed cabins with easy access and operation to accommodate disabled passengers. Due to a limited number of such cabins it is necessary to reserve in advance. For further assistance, please call the Customer Service Direct Line.
PETS
Onboard our vessels there are a number of kennels available, which are necessary to be booked in advance. Furthermore, there are a limited number of cabins available for pet carriage. It is also necessary to reserve these in advance. Unaccompanied pets are not acceptable.
Owners or guardians are required to have their pet’s valid health documents with them while travelling (EU citizens are additionally required to have their EU Pet Passport) and follow all entry regulations. For all cats, dogs and ferrets a valid rabies immunization document is mandatory.
For more information, please always check with your veterinary and your local travel agent. Pets are not allowed indoors (bars, restaurants and other public areas) or in vehicles (unless you have booked camping on board), while access to the vehicle deck is forbidden during crossings.
While walking on the open decks, pets are required to wear a muzzle and be on a leash, accompanied by the pet owner or guardian. The pet owner or guardian is held fully responsible for the care, safety and hygiene of the pet and for adhering to all laws and regulations related to the above.
Furthermore, pet owners are solely responsible for any possible harm or damage caused by their animals to any third party. Excluded from the above mentioned restrictions are animals that guard and assist people with disabilities that may accompany their owners. Owners must hold the appropriate certificates for these animals. Note: Carriage of live animals (other than pets) is governed by the cargo terms and conditions of the Company. For more information passengers should contact the Customer Service department of the Company.
CAMPING ON BOARD
Camping on board is permissible from April 1st to October 31st. The passengers travelling with a caravan or a camper should check in at least 3 hours prior to the scheduled departure time. Delayed arrival of a camper may hinder boarding on the open deck.
Due to the limited space for camping on board, it is advisable to book well in advance. For safety reasons, cooking and the use of gas or fire by camping-on-board passengers is strictly forbidden. Please pay special attention to the camping on-board instructions available on board.
Camping on board is permitted for clients traveling with vehicles officially registered as camping vehicles, campers and caravans. Regular cars and/or minibus vehicles are not permitted for camping on board. Any vehicles that are not registered as camping vehicles will not be permitted for camping on board and clients will be denied access to the open deck.
MEALS & DRINKS
Meals and drinks are not included in the price of the ticket.
PERSONAL BELONGINGS
Passengers may hand in their valuables at the ship’s Purser’s Office for safe-keeping, provided that their total value does not exceed 500€. The Company is not responsible for the loss of money or valuables left in open storage spaces or in cabins. Please, report the loss of any personal item to the Reception Desk on board during the voyage or call the Customer Service Direct Line. Personal belongings that have been placed on passenger’s vehicles will not be accessible during the voyage since entry to the garage is prohibited after vessel’s departure.
BOARDING PROCEDURE / ENTRY REGULATIONS
Due to our compliance with the security regulations of the ISPS (International Ship and Port Facility Security) code, all passengers are kindly required to proceed to the embarkation area, at least 2 hours prior to the scheduled departure time. All passengers are required to present their boarding card and a valid passport or ID and their vehicle’s license during check-in the Vessel’s authorized personnel.
The Company reserves the Company’s rights to deny embarkation to any individual who, according to the best of Company’s knowledge, does not appear to possess valid travel documents or fails to prove, beyond a doubt, his/her identity. In the event of a fine being imposed on the Company by the immigration office, the amount will be charged to the passenger who failed to provide the proper legal documents.
The Company cannot be held responsible in the event that authorities prevent a passenger from continuing his/her journey. In the event of immigration officials refusing entry, the passenger will be sent back to his/her departure place at his/her own expense. We would recommend that citizens of all states contact the appropriate consulate for details. Infants and children also require official documents of identification.
All persons and all items brought on board the Vessel are liable to be searched. Persons refusing to comply with this demand shall be denied access on board and will be reported to the appropriate port authorities. If a passenger boarded on the Vessel wishes to disembark prior to departure, he/she must take all their carrying luggage and/or vehicle. In the case of vehicles of all kind, please bear in mind the possibility of you being unable to remove them from the ship’s garage due to their pre-arranged parking positions. Carriage of guns, cartridges, explosive, flammable, combustible and in general hazardous materials is strictly prohibited.
